eCustomerCare National
to me
show details 11:51 AM (4 hours ago) 10-15-2009
Dear Mr. Landis,
I regret learning of the inconvenience you have experienced.
The Postal Service™ is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service. There can be no acceptable excuse for poor service.
Unfortunately, an occasional piece of mail may fail to reach its destination. When mail items are found during our processing operations, they are collected in the "loose‑in‑the‑mail" section of the Post Office. The item(s) are held for 7 days pending a match with a sender or an addressee. However, at times no match occurs. Sometimes an item will find its way to the Mail Recover Center (MRC) in Atlanta , GA. Items of value will be held at the in MRC for 90 days. The information you have provided will be shared with management as they continue their efforts to improve service performance in your area.
Reports of mail loss greatly concern us. Regrettably, when such instances are brought to our attention, there is no sure way of determining what may have happened. With the large volume of mail moving through our network each day, it is literally impossible to trace a single piece of regular First‑Class Mail. Only Registered Mail, which is accounted for during its entire journey, can be accurately traced.
An apology is no substitute for good service, but I want to offer one on behalf of the Postal Service. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. The loss of any piece of mail is as disappointing to us as it is to you.
Thank you for the opportunity to address this matter with you.
Back To:
Letter Watch
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment